Ticket Priority Guidelines:
(Priorities are only available for Active Subscriptions or Maitenance Contracts)
- Urgent – Issues that completely disrupt production with no viable workaround available. Immediate attention is required.
- High – Issues that significantly impair major features and have no reasonable workaround, severely affecting functionality.
- Normal – Issues that affect a specific feature but may have a reasonable workaround, allowing partial functionality.
- Low – Issues or questions that:
- Involve routine technical matters.
- Are requests for information.
- Do not impact or impair the product or its features.
Aim to include as much information and detail in your request as possible to reduce delays between replies